Terms & Condition

Payment Options
Online Card Payments Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Travelocity, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Travelocity offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Travelocity 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Travelocity charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account. "www.travelocity.co.in" processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.

- Bank Of India - CitiBank - HDFC Bank - IDBI Bank - Indusind Bank - Kotak Bank - Punjab National Bank - AXIS Bank - Bank of Baroda - Retail NetBanking - Bank of Baroda - Corporate NetBanking

Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found. Delivery of Products/Services Electronic Tickets ("e-Tickets")

What is an e-Ticket? An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.

If you do not receive your e-ticket within 8 hours of making your booking on travelocity.co.in, please call a Customer Care Representative. melstar travels ltd. shall not be liable if customers do not comply with this requirement. 

Paper Tickets
All GDS carrier (Air India, Indian Airlines, Jet Airways, and JetLite) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be couriered to you without any additional cost. Travelocity shall not be held responsible if customer is not available at the time of delivery.

Amendment and Cancellation policy
You can cancel domestic flight bookings online. Log in to travelocity.co.in,select the relevant booking and click the Cancel button. For online cancellation.
 
Please refer to airline specific amendment and cancellation policy while using travelocity Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled. On receiving the ticket, the refund shall be processed within 30 days from the date of receipt. In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.